12ban's commitment to responsible gaming
Stay safe while having fun — 12ban is committed to keeping your gaming experience secure and in control.
Why is responsible gaming important?
Online gaming is a fun and entertaining activity — but only when enjoyed in a controlled and mindful way. 12ban believes every player should maintain full control over their time and money. We want you to play for entertainment, not under pressure.
Responsible gaming means setting your own budget, respecting time limits, and taking a break when needed. 12ban provides several useful tools to help you do this — including deposit limits, time-out, and self-exclusion.
Our platform is for individuals aged 21 and above only. Minors are strictly prohibited from opening an account or playing any games.
Warning signs
- Feeling the urge to keep playing in order to win back lost money
- Spending beyond your budget or borrowing money to play
- Hiding your gaming from family or friends
- Feeling unable to stop gaming
- Gaming causing problems with work, studies, or relationships
Protection tools — in your control
12ban provides the following tools to give you full control over your gaming experience.
Deposit limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it cannot be exceeded, helping you stay within your budget.
Budget protectionTime-out
Need a short break? Keep your account temporarily closed for 24 hours to 30 days. During this time neither logging in nor making a deposit will be possible.
Break optionSelf-exclusion
If you feel gaming is becoming a serious problem, take a long-term self-exclusion — from 3 months to permanent.
Long-term protectionSession reminders
At set intervals a reminder will tell you how long you have been playing and how much you have won or lost in that session.
Time managementAccount history
Review your complete gaming and transaction history at any time. Understand your own patterns and make informed decisions.
Transparency24/7 Support
If you have any concerns about gaming, our Bangla-speaking support team is ready to help you around the clock via live chat.
Round-the-Clock SupportAge Limit & Minor Protection
According to 12ban's rules, only individuals aged 21 or above may register and play. This is a mandatory policy we strictly enforce.
We verify age at the time of account creation. If there is any doubt, we may request a government-issued ID. If a user registers with false information, their account will be suspended.
If you have teenagers or children in your household, use device locks or parental control software to prevent them from accessing sites of this nature.
Steps to Protect Minors
- Use a strong password or PIN on your device
- Do not hand your device to others while logged into your account
- Do not save your password in the browser
- Teach your children responsible internet use
- Install parental control software
This platform is for individuals aged 21 and above only.
How to Set Up Self-Exclusion
If you feel you need a break from gaming, you can easily activate self-exclusion by following the steps below.
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1
Log in — Access your 12ban account and go to "Account Settings".
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2
Open the "Responsible Gaming" section — You will find this option under the safety and protection area in settings.
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3
Choose a duration — 3 months, 6 months, 1 year, or permanent exclusion — select according to your needs.
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4
Confirm — Once you confirm your selection, your account will be locked for the specified period immediately.
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5
Contact Support — For any issues, reach us via live chat or email: [email protected]
Please Note
No promotional emails or offers will be sent during the self-exclusion period. Even after the period ends, there is a cooling-off period before the account can be reactivated.
Problem Gaming — Get Help
When gaming turns into a compulsion or dependency rather than entertainment, it is important to seek the right support. Take the steps below to help yourself or someone close to you:
Contact Us via Live Chat
Our Bangla-speaking support agents are by your side 24 hours a day. Feel free to talk openly about any concerns related to gaming.
Write to Us by Email
For confidential help, email us at: [email protected] — we will respond promptly and with care.
Remember — seeking help is not a sign of weakness, it is an act of courage. Your wellbeing is our top priority.
Practical Tips for Safe Gaming
Before you start gaming, set a fixed budget and stick to it.
Do not think of gaming as a source of income — it is entertainment.
Avoid gaming when you are stressed, frustrated, or feeling lonely.
Take regular breaks and focus on other activities.
After a loss, drop the idea of playing more to recover.
Spend time with family and friends — keep your social life intact.
Frequently Asked Questions
- Time-Out: A temporary break — the account is locked for 24 hours to 30 days. This is intended for short-term pauses.
- Self-Exclusion: Long-term protection — from 3 months up to permanent. During this time the account is completely inactive and opening a new account is blocked.
Start Safe Gaming
with 12ban
Use our protection tools and enjoy entertainment responsibly.