12ban Privacy Policy — Your Information Is Our Responsibility

Definitions and Applicability

The key terms used in this Policy carry the following meanings. "Personal information" refers to all information that can directly or indirectly identify a specific individual, such as name, email address, phone number, financial information, or device-related information.

"Processing" refers to any operation performed on personal information, including collection, recording, organizing, storing, adapting, modifying, retrieving, using, disclosing, and deleting.

This Policy applies to:

• All registered members who use the 12ban website or application;
• Visitors who browse the website without registering;
• Any person who contacts our customer support team;
• Users of any 12ban service or product.

We may update this privacy policy from time to time. In the event of changes, a notice will be provided on the platform and the "Last Updated" date at the top of the policy will be changed.

What Information We Collect

12ban collects various types of information that help us improve the quality of our services and ensure a safe environment. We collect only the information that is necessary to provide our services.

A. Information Provided Directly

• Identity Information: Full name, date of birth, national identity card or passport number.
• Contact Information: Email address, mobile phone number.
• Account Information: Username, password (stored in encrypted form), security questions and answers.
• Financial Information: bKash, Nagad, or Rocket account numbers, transaction history.
• Verification Documents: Government-issued documents required to confirm age and identity.

B. Automatically Collected Information

• Technical Information: IP address, browser type and version, operating system, device identifier.
• Usage Information: Pages visited, time spent on the platform, click patterns, search history.
• Cookie and Tracking Information: Session cookies, performance cookies, and functionality cookies (see details below).
• Gaming Information: Play history, bet amounts, win and loss records, bonus usage details.
• Location Information: Approximate location based on IP address only — precise GPS tracking is not performed.

C. Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and service improvement, we may receive a limited amount of information from approved third-party partners. This information is always processed in strict accordance with privacy rules.

Purpose of Using Information

12ban uses your personal information only for legitimate and necessary purposes. We never use your information unethically or for unnecessary purposes.

• Account Management: Completing the registration process, verifying accounts, and ensuring secure login.
• Service Delivery: Managing gaming activities, processing transactions, and paying out winnings.
• Security: Detecting and preventing fraud, conducting anti-money laundering checks.
• Age Verification: Ensuring that only individuals aged 21 or older are using the platform.
• Customer Support: Providing assistance via live chat and email, and resolving complaints.
• Platform Improvement: Analyzing data to improve user experience and fixing errors.
• Communications: Sending important service-related notices, transaction confirmations, and security alerts.
• Responsible Gaming: Identifying problematic behavior to support users and managing self-exclusion programs.
• Legal Compliance: Adhering to applicable laws and regulations and fulfilling regulatory requirements.

Information Sharing and Disclosure

12ban does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Limited information may be shared with approved technology partners who assist in operating our services. These partners are bound by strict confidentiality agreements and may use the information only for specified purposes.

Payment Processing

Information necessary to process transactions is shared with payment service providers such as bKash, Nagad, and Rocket. This exchange of information is always completed through encrypted channels.

Legal Obligations

Information may be disclosed in compliance with a valid order from a court or government authority under applicable laws of Bangladesh. In such cases, we provide only the information specified in the particular order.

Business Restructuring

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred to the new entity, provided that equivalent protections under this Policy are ensured.

Cookie and Tracking Technology

Cookies and similar tracking technologies are used to keep the 12ban platform running smoothly and to improve the user experience.

Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used for session management, security tokens, and storing login status. These cookies cannot be disabled.

Performance Cookies

These collect anonymous usage data to help us understand which parts of the platform are used most. This information is used to improve the quality of the service.

Functionality Cookies

These are used to remember your preferred language, gaming settings, and other personalized preferences. These cookies remain active for your convenience.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

Security Measures for Data Protection

12ban follows industry-leading security technologies and practices to protect your personal information.

• SSL/TLS Encryption: All data exchanged between the website and servers is protected by 256-bit SSL encryption.
• Data-Level Encryption: Stored sensitive information, especially passwords and financial data, is protected by advanced encryption algorithms.
• Access Control: Only authorized staff may access personal information, and only as required for their specific role.
• Two-Factor Authentication: An option to provide an additional layer of security when accessing your account.
• Regular Security Reviews: Regular security assessments are conducted by third-party experts.
• Firewall and DDoS Protection: Advanced technology is used to protect against unauthorized access and cyberattacks.
• Secure Backups: Data is regularly backed up and stored in a secure location.

No transmission of information over the internet is completely risk-free. If you believe the security of your 12ban account has been compromised, please contact us immediately at [email protected].

Data Retention Period

12ban retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Communication History: Customer support-related communications are retained for a limited period.

After legal obligations have ended, information is securely deleted or anonymized.

User Rights

Every user registered with 12ban has the following rights over their own information:

Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team directly.

Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

To exercise any of the above rights, email us at [email protected]. We will respond to your request as quickly as possible, generally within 30 days.

Protection of Children and Minors

12ban strictly prohibits registration and use of services by individuals under the age of 21. Our platform is for adults aged 21 and above only.

If we become aware that a person under the age of 21 is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please let us know at [email protected].

International Data Transfers

12ban uses global technology infrastructure, which means your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are completed through secure and encrypted channels;
• The receiving party is able to provide protections equivalent to this Policy;
• Best practices for international data protection are followed.

Third-Party Links and Services

The 12ban platform uses third-party payment services such as bKash, Nagad, and Rocket. These services have their own privacy policies, and 12ban is not responsible for the data protection practices of those services.

We advise you to read the privacy policy of any third-party service before using it.

Policy Changes and Updates

12ban reserves the right to update or change this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website;
• Sending a notification to your registered email address (for important changes);
• Changing the "Last Updated" date at the top of the policy.

Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy. We therefore recommend that you check this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is committed to responding promptly to all your requests.

We place the highest importance on your privacy and are committed to resolving any concerns you have quickly and effectively. 12ban's goal is to provide a safe and enjoyable gaming experience while keeping your information protected.