12ban Terms and Conditions

1. Introduction and Acceptance

12ban (referred to hereinafter as "Platform", "we" or "12ban") operates an online gaming service for users in Bangladesh. These terms and conditions form a legally binding agreement between you and 12ban.

By creating an account on 12ban, browsing the platform, or using any of its services, you are considered to have accepted all provisions of these terms and conditions. If you do not agree with these terms, please stop using the platform.

These terms and conditions must be read together with our Privacy Policy, Responsible Gaming Policy, and any promotional terms. Those policies are also considered part of this agreement. In the event of any conflict, these main terms and conditions will take precedence.

Scope of Application

These terms apply to the 12ban website and all its sub-pages, mobile versions, applications (if any), and related services. The platform is permitted for personal, non-commercial use only.

2. Account Registration and Management

To participate on 12ban, creating a valid account is required. All information provided at the time of registration must be accurate, complete, and your own.

Single Account Policy

Each user may operate only one account. If an attempt is made to create multiple accounts by the same person, household, or from the same device or IP address, 12ban reserves the right to close all such accounts and forfeit their balances.

Account Security

• It is your responsibility to keep your login credentials (username and password) completely confidential.
• Never give any third party access to your account.
• If you suspect unauthorised access, notify our support team immediately.
• You are responsible for all activity conducted from your account.

Identity Verification

12ban may request proof of your identity, age, or source of funds at any time. Failure to provide the required documents may result in the account being suspended temporarily or permanently.

3. Age Verification and Eligibility

12ban services are for users aged 21 and above only. Minors are strictly prohibited from opening an account and using the platform.

• At the time of registration you must confirm that you are 21 years of age or older.
• Providing false information about your age is a serious violation and may result in the immediate closure of your account and forfeiture of any winnings.
• 12ban may request official identification documents (National ID card, passport, birth certificate) at any time.
• We are committed to preventing minors from accessing gaming.

A message to parents — please use parental control software to ensure that underage members of your household cannot access this platform.

4. Financial Transactions — Deposits and Withdrawals

Deposit Terms

• The minimum deposit amount is ৳500 (five hundred taka).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposited funds must come only from your own legitimate sources.
• Deposits from third-party accounts are strictly prohibited.

Withdrawal Terms

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• Withdrawal processing time: generally within 10 to 45 minutes.
• Withdrawal requests may only be made from verified accounts.
• The withdrawal method must correspond to the deposit method used.
• Wagering requirements must be met before withdrawals related to bonuses can be made.

Currency

12ban processes transactions in Bangladeshi Taka (BDT / ৳) only. 12ban accepts no liability for exchange rates or currency conversion.

Suspicious Transactions

If a transaction appears suspicious or indicates possible money laundering, 12ban may hold the transaction, suspend the account, and notify the relevant authorities.

5. Bonuses and Promotions

12ban offers various bonuses and promotional offers from time to time. Each offer has its own specific terms which must be read carefully.

Welcome Bonus

New members can receive a 120% bonus on their first deposit of up to ৳10,000. The wagering requirement for this bonus is 25 times (the original deposit plus the bonus amount). Bonus funds cannot be withdrawn until the wagering requirement has been met.

General Bonus Rules

• Bonus offers apply only to eligible account holders.
• The same person, household, or IP address may not claim a bonus more than once.
• If bonus misuse or fraud is found, the bonus and any associated winnings will be cancelled.
• 12ban reserves the right to modify, suspend, or cancel any bonus or promotion.
• VIP Program cashback benefits — Bronze up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5% weekly cashback.

Bonus Validity Period

Each bonus has a set validity period. If the wagering requirement is not met within the specified time, the bonus will be cancelled automatically.

6. Gameplay Rules

Slots, live casino, sports betting (including cricket BPL, T20, IPL) and other games are available on the 12ban platform. Each game has its own rules.

Prohibited Activities

• Operating games through automated bots, scripts, or any software.
• Exploiting any technical error to alter game outcomes.
• Colluding with other players to gain a betting advantage (collusion).
• Arbitrage betting or systematic wagering for the purpose of bonus hunting.

Technical Issues

12ban reserves the right to void game results caused by server errors, network problems, or software bugs. In such situations, the bets from the affected rounds will be refunded.

Fair Play

12ban believes in fair play and ensures the integrity of all games through the use of SSL encryption and secure technology. Random Number Generator (RNG) technology is used in all games.

7. Security and Fraud Prevention

12ban operates as a safe and reliable platform. We take a firm stance against fraud, deception, and dishonest behaviour.

Prohibited Activities

• Creating an account using false or fraudulent information.
• Using stolen or unauthorised payment methods.
• Money laundering or transactions involving illegal funds.
• Attacking the platform's security systems or attempting to hack them.
• Attempting to access another user's account.

If evidence of any of the above activities is found, the account may be immediately closed, the balance forfeited, and legal action may be taken.

8. Privacy and Data Protection

12ban gives the highest importance to protecting your personal information. Our Privacy Policy contains detailed information on how your data is collected, stored, and used.

• Your personal information is not sold to third parties.
• Information is used only for providing services, verification, and fulfilling legal obligations.
• All data transfers are secured through SSL encryption technology.

For more details, please read our Privacy Policy.

9. Responsible Gaming

12ban gives the highest priority to responsible gaming. We believe gaming should be a form of entertainment — not a source of financial problems.

• Tools such as deposit limits, self-exclusion, and reality checks are available.
• If you suspect problematic gaming behaviour, you can request account restrictions.
• If you are experiencing gaming addiction, please contact us for support.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Intellectual Property

All content on the 12ban website and platform — including logos, designs, graphics, software, text, images, and other elements — is protected under the intellectual property rights of 12ban or its licensors.

• Copying, modifying, distributing, or republishing any content without prior written permission is prohibited.
• Platform content may only be used for personal, non-commercial purposes.
• Content from game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) is protected under their own intellectual property rights.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 12ban is not liable for:

• Losses caused by technical errors, server outages, or internet connectivity problems.
• Losses caused by third parties or other users.
• Losses arising from your own negligence or breach of these terms.
• Financial losses resulting from wins or losses in gaming.
• Circumstances beyond our control (force majeure).

In any case, 12ban's maximum liability will never exceed the amount of funds held in your account at the time.

12. Account Suspension and Closure

Closure by 12ban

12ban may close any account without prior notice for the following reasons:

• Violation of any clause of these terms and conditions.
• Evidence of fraud, deception, or dishonest conduct.
• Failure to verify age or providing false information.
• Suspicion of money laundering or illegal activity.
• Account inactive for an extended period of time.

Closed by user

You may request to close your account at any time by contacting our support team. Any valid balance remaining before closure will be returned following the standard withdrawal process.

13. Terms and Conditions Changes

12ban reserves the right to modify these terms and conditions at any time. For significant changes, we will notify users in the following ways:

• Publishing a notice on the website.
• Sending a notification to the registered email address.
• Pop-up notification at the time of login.

If you continue to use the platform after any changes, you will be considered to have accepted the revised terms and conditions. The latest version of the terms and conditions will always be available on this page.

14. Contact

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team is at your service 7 days a week, 24 hours a day. Full support in Bengali is provided for all matters.